Yes it does!

1. Register your return by sending an email to info@palms-pines.com stating your name, order number and ‘return’ in the subject line.
   
   Specify which items of your order you would like to return in the email.
   
   Please always request your return through email so we can process it and refund your money.
   
   
2. Put the item(s) you would like to return in the original packaging so items can’t be damaged while being shipped. We don’t accept damaged returns. Make sure to include a note with your name, email and order number so we know it's yours <3.
   
   
3. Bring your return to a post office. It's important to have prove of your return in case something goes wrong in the shipment process. We recommend returning your order with track & trace.
   
   You can return your order to the following address:
   
   PALMS & PINES return
   Spaarndammerdijk 169
   1013 ZS Amsterdam
   The Netherlands 
   
   After we receive the return we will refund your money within 14 business days.

* the shipping costs are at the customer’s expense
** we’re not responsible for lost or damaged return orders.
*** in case we don't receive the return order we're not able to do a refund.

Of course! If you would like to exchange your item, you can return your order as stated above and order the right product on our website.

You will receive an email when we've processed your return. From then on we will refund your money within 14 business days.

All the PALMS ✽ PINES items are made with 316 stainless steel which means their gold color remains <3.

Everything is tarnish-free and water resistant, however, overexposure to (salt / chemical) water & sun may change color slightly.

When wearing your items in salt or chemical water (found in hot tubs or cleaning products) or while exercising we recommend rinsing it off with fresh water straight after.

Unfortunately we can’t do much when you loose an item.

All our pieces are crafted to endure your exciting adventures, yet they're not invincible.

To keep them safe (and not lost), we'd advice to take them off during extreme sports or wild activities.

We want you to be happy, so we take every complain very seriously.

Send a photo together with your order number to info@palms-pines.com and we'll look at how we can help you <3!

Nope! Everything is made out of stainless steel which doesn't wear off or loses their color.

For all enquiries please contact info@palms-pines.com

all our product are handmade by us Renée (based in Nicaragua) & Anne (based in the Netherlands).

You can order an item before we have it in stock. Which means you will be the first one we will ship the item to once we have it back in stock. When ordering an item on pre-order, all order items will be shipped together.

Please note, availability dates are an estimate and not always accurate.