We hope that you are happy with your new jewelry. If for any reason you would like to return (part of) your order, you can do so within 28 days of receiving your package.

The return of an item is only possible when the item:

1. Is not worn and/or used
2. Is not damaged
3. Includes the original packaging

*any items bought from our sale category cannot be returned.
** PALMS ✽ PINES reserves the right to refuse returned items.

1. Register your return by sending an email to info@palms-pines.com stating your name, order number and ‘return’ in the subject line.
   
   Specify which items of your order you would like to return in the email.
   
   Please always request your return through email so we can process it and refund your money.
   
   
2. Put the item(s) you would like to return in the original packaging so items can’t be damaged while being shipped. We don’t accept damaged returns. Make sure to include a note with your name, email and order number so we know it's yours <3.
   
   
3. Bring your return to a post office. It's important to have prove of your return in case something goes wrong in the shipment process. We recommend returning your order with track & trace.
   
   You can return your order to the following address:
   
   PALMS & PINES return
   Spaarndammerdijk 169
   1013 ZS Amsterdam
   The Netherlands 
   
   After we receive the return we will refund your money within 14 business days.

* the shipping costs are at the customer’s expense
** we’re not responsible for lost or damaged return orders.
*** in case we don't receive the return order we're not able to do a refund.

If you would like to exchange your item, you can return your order as stated above and order the right product on our website.